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Contact Us

A message to our customers and financial professionals:

Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. Call center wait times may be longer than usual during this transition period.

We encourage you to visit our new Help Center for up-to-date information regarding these issues and guidance on frequently asked servicing questions.

Contact Customer Service

What to know:

  • Customer service hours: Monday – Friday, 8:30 a.m. – 6:30 p.m. ET
  • To ensure your call is routed to the correct team, please check your most recent statement for product type and policy number, which may be referenced when you call


Annuity Customers

Annuity products:

(800) 882-1292

Group annuity products:

(833) 208-3018

Life Insurance Customers

Life insurance policies ending with BI, BLT, BLW, USU, USV, UT:

(800) 882-1292

Life insurance products ending with US and FM:

(833) 208-3017

Former New England Financial policies:

(800) 388-4000

Other

Total control account:

(800) 638-7283

Individual long-term care servicing support:

(888) 507-9185

Individual long-term care claims:

(877) 582-7767

Disability policies:

(844) 405-1390

Interested in becoming a supplier? Visit the Supplier Program page to apply.

 
Additional Support
Help Center
Help Center

Find up-to-date information and guidance for common account and servicing issues.

View Account and Servicing Resources
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FAQs

Get answers to frequently asked questions.

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Claim and Service Forms

Get the policy servicing form you need.

Request a Form
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© 2024 Brighthouse Financial, Inc.

Brighthouse Financial® and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company.

Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (“Brighthouse Financial”). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies.

In this material, the terms “advisor” and “financial advisor” are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice.